Privacy policy

Last updated: 13 August 2026

Trapping Claws Australia (“TCA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, communicate with us or otherwise interact with TCA.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. Personal Information We Collect

The types of personal information we may collect include:

your name;
billing and delivery address;
email address;
telephone number;
order and purchase information;
payment and transaction information;
account details if you create an account with us;
communications you send to us, including enquiries, reviews and customer service requests;
marketing preferences;
information you provide through competitions, promotions or surveys;
device, browser and IP address information;
information about how you use and interact with our website; and
other information you voluntarily provide to us.

We generally do not collect sensitive information unless it is reasonably necessary and you have provided it voluntarily or its collection is otherwise permitted by law.

2. Payment Information

When you make a purchase through our website, your payment may be processed by a third-party payment provider.

TCA does not generally receive or store your complete credit or debit card details. Payment providers process this information in accordance with their own privacy policies, security procedures and terms.

Depending on the payment method you select, these providers may include services offered through our e-commerce platform, credit card processors, PayPal or other payment providers made available at checkout.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

place an order;
create an account;
subscribe to our email or marketing communications;
contact us;
submit a product review;
enter a promotion or competition;
interact with us through social media; or
otherwise provide information to us.

We may also automatically collect certain technical and usage information when you use our website through cookies, pixels and similar technologies.

In some circumstances, we may receive information from third parties such as payment providers, delivery companies, advertising platforms, analytics providers or social media platforms.

4. Why We Collect and Use Your Information

We may collect, hold and use personal information to:

process, fulfil and deliver orders;
process payments and refunds;
communicate with you about your order;
provide customer service and respond to enquiries;
manage returns, warranties and product-related issues;
operate, maintain and improve our website;
understand how customers use our website;
improve our products, services and customer experience;
maintain business and transaction records;
detect and prevent fraud, misuse or security threats;
conduct analytics and measure advertising performance;
personalise advertising and marketing where permitted;
send marketing communications where you have consented or where otherwise permitted by law;
administer promotions and competitions;
comply with our legal and regulatory obligations; and
protect our legal rights and the rights of our customers.

We will not use your personal information for an unrelated purpose unless permitted or required by law or you have provided your consent.

5. Cookies, Analytics and Tracking Technologies

Our website may use cookies, tracking pixels and similar technologies to operate the website, remember your preferences, understand website usage and improve our advertising.

These technologies may collect information including:

IP address;
browser type;
device type;
pages viewed;
products viewed;
referring websites;
approximate location;
interactions with our website; and
purchase or conversion activity.

We may use third-party services such as website analytics, e-commerce, social media and advertising platforms to help us understand website performance and measure advertising effectiveness.

Some of these services may use cookies or similar technologies to recognise your device across different websites or services.

You may be able to control or disable certain cookies through your browser settings or any cookie controls made available on our website. Disabling some cookies may affect the functionality of the website.

6. Marketing Communications

Where permitted by law, we may use your contact information to send you information about TCA products, product launches, promotions, special offers, events or other news we believe may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending you essential transactional communications relating to an order, payment, delivery, warranty or customer service matter.

We will handle direct marketing in accordance with applicable Australian laws, including the Spam Act 2003 (Cth) and, where applicable, the Australian Privacy Principles.

7. When We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These third parties may include:

our e-commerce and website platform providers;
payment processors;
banks and financial institutions;
delivery, freight and postal providers;
fulfilment and warehousing providers;
information technology and cloud service providers;
email and SMS marketing providers;
advertising and social media platforms;
analytics providers;
accountants, insurers, professional advisers and consultants;
contractors and service providers assisting us with our operations; and
government authorities, regulators or law enforcement agencies where required by law.

We do not sell personal information to third parties.

We may also disclose information if reasonably necessary to investigate fraud, protect our legal rights, enforce our terms or protect the safety and security of TCA, our customers or others.

8. Overseas Disclosure

Some of the third-party platforms and service providers we use may store or process information outside Australia.

This may include providers of website hosting, e-commerce services, cloud storage, payment processing, analytics, customer communications, social media and online advertising.

As a result, your personal information may be transferred to or processed in countries outside Australia, including countries where our technology and service providers operate.

Where Australian privacy laws require us to do so, we will take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable privacy requirements.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We use a combination of administrative, technical and physical security measures appropriate to the nature of the information we hold.

However, no internet transmission, electronic storage system or website can be guaranteed to be completely secure. You provide information through the internet at your own risk.

If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.

10. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

complete transactions;
provide customer support;
maintain warranty and purchase records;
meet accounting and taxation requirements;
resolve disputes;
prevent fraud; and
comply with legal obligations.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to our legal record-keeping obligations.

11. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

In certain circumstances, we may be permitted or required by law to refuse access. If this occurs, we will provide an explanation where required.

12. Your Privacy Choices

Depending on your circumstances and applicable law, you may be able to:

request access to your personal information;
request correction of inaccurate personal information;
unsubscribe from marketing communications;
withdraw certain consents;
request deletion of certain personal information; or
change your cookie or browser preferences.

Some information cannot be deleted immediately where we are legally required to retain it or where it is reasonably necessary for legitimate business purposes.

13. Third-Party Websites

Our website may contain links to websites, social media platforms or services operated by third parties.

TCA is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information to them.

14. Social Media

If you interact with TCA through social media platforms such as Instagram, Facebook, YouTube, TikTok or other services, those platforms may collect and process information about you independently of TCA.

Your use of those platforms is subject to their respective privacy policies and terms.

Information you choose to make publicly available through social media may also be visible to TCA and other users.

15. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children without appropriate consent where consent is required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

16. Privacy Complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will endeavour to respond within a reasonable period.

Where the Privacy Act 1988 applies and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal obligations.

The current version will be published on this page with the date it was last updated.

We recommend reviewing this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:

Trapping Claws Australia (TCA)
Email: support@bckoutdoors.com.au
Website: trappingclaws.com.au
Business address: Elderslie, NSW AUSTRALIA